Shipping & Returns

When will I get my order?

Please allow 7-10 working days from placing the order to receive your items. You will receive a notification of the order being received, and a notification when the order is dispatched.

Usually you will receive your order more quickly than our provided timeframe. If you are worried about the status of your order and it has not arrived in this timeframe then drop our friendly sales team a message and we will be happy to advise.

sales@cushydog.com

How much will shipping cost?

The cost of shipping is dependant on your location and the item being shipped, go ahead and add an item to the cart and proceed to the checkout stage to get an accurate estimate of the cost.

As a thank you we try and offer free shipping on orders over a certain amount.

Returns & Exchanges

Before returning an item, send our friendly team an email sales@cushydog.com. We will need a few details about why you want to return the item; for example if arrived damaged. Your item should be in a saleable condition with tags and original packaging to be returned, unless there is a manufacturer defect.

We give a generous window of 30 days of your purchase to handle returns and exchanges.